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Terms & Conditions

Basic Feather ApS
Aksel Møllers Have 20 4 th
2000 Frederiksberg
TEL: +4528569938
CVR: 40299718

Payment

Basic Feather ApS receives online payments with Visa, Mastercard, Visa Electron and Maestro.

Payment will only be charged from your account when the physical item is dispatched unless otherwise agreed or appears on your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing: Denmark - Kroner (DKK)

Basic Feather ApS uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.

Basic Feather ApS's own website also uses encryption with SSL protocol.

Shipping

The delivery time for your order is usually 3-5 business days but can vary depending on country.

Basic Feather ApS ships goods with the following: GLS - Business, GLS - Private, GLS - Parcel Shop and Bring - Optional delivery point

The freight is calculated based on weight.


You will be able to choose between having the package sent "without delivery" or "with delivery".


You will always receive a track and trace number so you can follow your package, from our warehouse and home to you.

Right of withdrawal

A 30-day full right of return is granted on goods purchased on the website unless otherwise agreed or stated in your order.

The 30-day period starts on the day the order is delivered.

Return costs are covered by Basic Feather.

A request for cancellation must be notified to us no later than 30 after delivery and be received by us within 30 days of our being informed of your use of the right of withdrawal.

The request for the use of the right of withdrawal must be given by mail info@basicfeather.com. The message must clearly draw attention to your desire for the use of the right of withdrawal.

The condition of the item on return

You are liable for the deterioration in the value of the item caused by handling other than what is necessary to determine the nature, characteristics and function of the item. This means that you must try the item in the same way as if you were shopping in a physical store.

If the item has been tested beyond what is described above, it is considered used and of reduced value. This means that upon cancellation of the purchase, you will get a small part or none of the purchase amount back. It is up to Basic Feather ApS to assess the condition of the item.

Right of complaint

A 2-year warranty is granted on products in accordance with the Danish Sale of Goods Act. The right of complaint applies to all defects in material and fabrication.

Complaints about defects must be notified to Basic Feather ApS in good time after receipt of the item. Here, max. two months as a reasonable time, unless otherwise agreed.

The complaint is waived by improper or unusual operation of the product.

Basic Feather ApS covers the return costs reasonably.

Upon return, the company is contacted:

Basic Feather ApS
Aksel Møllers Have 20 4 th
2000 Frederiksberg
TEL: +4528569938

Complaints are not received if these are sent on c.o.d.

Customer & Privacy Policy

We do not resell personal information and do not disclose your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Basic Feather ApS, we need the following information:

  • Name
  • Address
  • Phone
  • E-mail address

We make the registration of your personal data for the purpose of being able to deliver the goods to you.

The personal data is registered with Basic Feather ApS and stored for up to five years, after which the information is deleted.

When collecting personal data through our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why.

The Director and Employees of Basic Feather ApS have access to the information recorded about you.

The controller in Basic Feather ApS is: Flemming Quach

We do not store and transmit customer information encrypted.

As registered with Basic Feather ApS, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights in accordance with the Danish Personal Data Act and you are contacted in connection with this info@basicfeather.com.

Cookies
On https://basicfeather.com/, cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics
We use a log statistic on https://basicfeather.com/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc.

The log statistics are used only for the purpose of optimizing the Basic Feather ApS website.